Each month we focus on a Step, Tradition, and Concept, and provide a quote from Bill W.
Made a list of all persons we had harmed, and became willing to make amends to them all.
Having carefully surveyed this whole area of human relations, and having decided exactly what personality traits in us injured and disturbed others, we can now commence to ransack memory for the people to whom we have given offense.
Twelve Steps and Twelve Traditions, p. 81
Alcoholics Anonymous should remain forever nonprofessional, but our service centers may employ special workers.
The few efforts to professionalize straight 12th step work have always failed quickly. Today no A.A. will tolerate the idea of paid “A.A. therapists” or “organizers.”
Language of the Heart, p.86
The trustees are the principal planners and administrators of overall policy and finance. They have the custodial oversight of the separately incorporated and constantly active services, executing this through their ability to elect all the directors of these entities.
Long experience has now proved that our board as a whole must devote itself almost exclusively to the larger and more serious questions of policy, finance, group relations, public relations, and leadership that constantly confront it.
Twelve Concepts for World Service, p. 24